Digital vehicle inspection software removes a lot of the paper, pen, and clipboard clutter that can slow down the inspection process. It also eliminates the room for human error and increases efficiency.
Digital vehicle inspections make it easy for service advisors to build estimates and communicate them to customers clearly and accurately. It allows them to increase productivity and avoid roadblocks that can halt production.
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Digital vehicle inspection software, or DVI, helps automotive shops better serve customers. DVI can help shops increase customer engagement and loyalty using modern communication channels like text and email.
DVIs are a form of electronic checklists that replace the traditional paper-based inspection sheets that technicians used to fill out with pencils and clipboards. Digital inspections can be more efficient with tablets and cameras than conventional methods. They provide at-a-glance information about the condition of different car parts, such as the brakes or the radiator. Complex issues, such as damaged brake lines or loose wheels, can be more easily explained with the help of photos and videos.
One of the most significant benefits of DVI is that it can help shop managers and service advisors communicate with their customers better. Using DVIs to document and show the work that needs to be done can help build trust and empower the customer to agree to repairs. This type of transparency is essential for building long-term customer relationships and reducing the time spent on phone calls between technicians, managers, and service advisors.
You can directly send photos or videos to the customer using a Digital Video Interface (DVI). You can even use text markup to highlight specific areas on the photo or video for more clarity. DVIs can also be sent to multiple customers with a single click. Additionally, you can track declined jobs added to the DVI estimates.
Using digital inspections, technicians can provide clear reports of their findings to customers through pictures and videos. It helps customers better understand the recommendations being made to them and builds trust between the shop and the customer.
As a result, customers are more likely to follow the shop’s advice and approve necessary repairs, leading to greater repair order consistency and higher revenue for the shop. Additionally, implementing this level of transparency can lower costs and increase the efficiency of technicians.
Rental car and leasing agencies must inspect vehicles at the end of each lease or rental period to keep them safe for the next customer. Manual vehicle inspections are time-consuming, expensive, and prone to human errors, leaving cars unsafe. Digital vehicle inspections make this process faster, safer, and more efficient for everyone involved.
It is possible because the digital inspection software replaces pen and paper with smartphones or tablets. Technicians can easily record their findings through checklist items, comments, estimates, and photos/videos. When they are done, they can email or text the report to their customer. In addition, a mechanic’s signature can be obtained right within the app to complete the process, and this is added to the customer’s profile for future reference.
Traditionally, vehicle inspections are conducted by surveyors, either at the shop or at customers’ homes. These individuals often carry paper and digital forms to fill out during a visual assessment of the vehicle’s condition. They then forward these documents to the company for processing. It typically takes 2–3 days or more. However, companies can automate this process with a digital vehicle inspection solution. It saves significant time, especially when the inspection needs to be performed remotely and at customers’ homes or workplaces.
Digital vehicle inspections can also help reduce paperwork and costs for shops. For instance, paper and ink for printers are costly expenses that can quickly add up. With a digital inspection solution, these expenses can be eliminated.
Finally, digital inspections can help techs improve consistency in the way they perform their duties. When a checklist is followed consistently, it becomes easier for techs to spot minor problems before they become significant. It also helps new techs learn the ropes faster and be more independent.
The best digital inspection software is the one that can be integrated into all your repair orders automatically and seamlessly.
Digital vehicle inspection software lets technicians directly add repair recommendations and a cost estimate to the report. It streamlines the process for both technicians and service advisors. It also makes it easier for customers to view and approve repairs. It helps increase average repair orders, and it can help boost shop revenue.
Digital inspections provide transparency that can build trust between the customer and the repair shop. They can be performed at any time, including odometer readings, images of dents and scratches, interior and wheel details, a checklist of maintenance items, and more. When paired with clear explanations, they can improve the customer experience while helping build trust between the vehicle owner and the repair provider.
While traditional paper-based inspections often need more clarity and can cause errors, digital vehicle inspections eliminate this problem. It is because they are conducted solely within a software application that can be used on a computer or mobile device.
They allow technicians to document pre-existing damage, add notes, and even use a color rating system (green = good, yellow = acceptable, red = flawed) to simplify the process. They can then quickly email the completed digital inspection to the customer or send it through a text message phone number, giving them the confidence that they are being treated fairly and understand what is happening to their car.
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