Employee engagement has a direct impact on productivity and profits. It also helps lower turnover rates and other hard costs like worker’s compensation claims, theft, and missed opportunities due to a lack of product knowledge.
Just like a doctor diagnosing an illness, it’s essential to use both hard metrics and soft methods of gathering feedback. Observational methods are the best way to gauge overall satisfaction levels. Let’s see the metrics and how to calculate the ROI of employee engagement.
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Increased Productivity
Employee engagement aims to get employees motivated and working at their best. When employees are engaged, they don’t just work for the paycheck or to please their manager – they are invested in the company’s success and care about their contribution. That means that they will work harder and more efficiently, and the quality of their work will reflect that dedication.
For example, a customer service representative who is highly engaged will go above and beyond to help customers, which leads to a more satisfying experience for the client and more revenue for the business. This domino effect can be seen across the organization, as the most engaged employees will work to take care of customers so that other employees will feel inclined to do the same.
Now, how to measure employee engagement? You can measure how well your employees are performing by analyzing the results from an employee engagement survey. Benchmarking surveys are a great tool for comparing your team’s performance with the industry average.
Less Absenteeism
The adage that “you can’t manage what you don’t measure” rings especially true when it comes to employee engagement. This metric allows you to see how much your team’s work ethic has improved or declined, and it’s also an essential indicator of the effectiveness of your company culture.
Taking the occasional day off is customary and healthy for employees, but frequent absenteeism is a sign of disengagement. Calculating the cost of absenteeism can help you determine the ROI of your employee engagement initiatives by assessing direct expenses such as overtime pay, replacement costs, and lost productivity.
Engaged workers are more likely to be present at work, which leads to better communication and more alignment. Moreover, they’re less likely to take unnecessary sick days. This metric indicates the impact of your employee engagement efforts and helps persuade budgetary decision-makers to invest in your program. According to experts, the average cost of replacing an employee is 6-9 months of their salary.
Increased Customer Satisfaction
When employees care about their jobs and co-workers, they are more likely to care for customers. Taking the time to nurture employee relationships creates a positive domino effect of customer satisfaction, which results in more revenue for companies.
One way to measure the ROI of increased customer satisfaction is through an employee net promoter score (eNPS). On a scale of 1 to 10, employees are asked how likely they are to suggest the company to their friends and family as part of this metric, which borrows from external marketing techniques. eNPS scores can be benchmarked over time to see how engagement initiatives work.
Another key metric is revenue per employee, which measures the amount of money an organization makes in terms of profit for every person it employs. This number is a financial benchmark that can be measured against industry averages, company history, and internal goals. However, it’s important to remember that revenue is only one aspect of the total picture and should be used in combination with other metrics.
Increased Retention
One of the most tangible benefits that can be derived from engagement is increased employee retention. It’s known that it costs more to find and train new employees than to retain existing ones, so investing in employee satisfaction is a great way to increase your ROI.
Generally speaking, happy workers tend to be more productive than disengaged ones. In addition, they’ll also be less prone to stress and health-related issues, resulting in fewer days lost due to absenteeism. This all results in a better bottom line for your business.
Your company’s eNPS score, “employee net promoter score, ” is a good metric for measuring employee loyalty.” This is a shortened version of the external marketing net promoter score and asks employees to rate how likely they are to recommend your company to friends and family.
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